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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 1-877-732-0678 or email us with your question

Top ten most popular FAQs

What kind of response times can I expect?

We work with each client to establish the fastest response time. Our measurable service response time is within 30 minutes for onsite solutions and 5 minutes for remote solutions.

Are addiction rehabs subject to HIPAA compliance?

The HIPAA rules are designed to protect all individuals health information including the health information of substance abuse and mental health patients.

What exactly are Managed IT Services?

Simply put, IT For Addiction Managed IT Services means we take care of all your information technology demands. Our HIPAA certified technology experts manage all your hardware and software from sourcing, installation, technical support, and IT staffing needs. It also means IT For Addiction is your go-to consultancy and support team, providing scheduled maintenance and keeping your systems upgraded, along with emergency assistance to keep your business up and running.

What is cloud computing?

Cloud computing is the process where you use a network of remote servers hosted on the internet to manage, process, and store data, instead of using a local or a personal computer. Cloud computing allows your organization to easily share data on all configurable computer system. The cloud makes it easier for organizations to scale up or down with minimal management effort.

How Long is a Managed Services Contract For?

The best thing about working with IT For Addiction is there are no contracts required in most cases! Our month to month IT plans are designed with very flexible packages, our a la carte IT services assure you only pay for services your organization needs and nothing more.

What should I do before I call for help?

If possible, write down any information about error messages and take screenshots of your issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses an a la carte pricing, which is based on the size and complexity of your organization’s network. Your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! Our co-managed IT Services offer scalable solutions that are tailored to be a true partnership between IT For Addiction and your internal IT department. Whether you need a full package of managed IT services and consulting, HIPAA compliance training, security solutions or service desk support, IT For Addiction makes it simple with our co-managed IT services.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your organization’s core goals. You can customize each service package for your unique needs, so you only pay for what you need. IT For Addiction serves as your single point of contact for all your managed IT services needs.

What types of systems do you support?

We pride ourselves on our technical expertise in the addiction rehab industry. whether it’s HIPAA compliant software, cloud computing, data recovery, EMR and EHR configuration, Windows or Mac, Android or iOS devices, custom software, we will support your team and provide a reliable solution.  Need to install a server onsite or host one virtually in the cloud? We will support you. Need to transition from one ecosystem to another? We’ll be there for start to end.

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